Shipping policy


Order Processing Time

  • Processing Time: Orders are typically processed within 1-2 business days (Monday to Friday). Please allow extra time during peak seasons or holidays.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details. When your order is shipped, you will receive a second email with tracking information.

Shipping Rates and Delivery Times

  • Shipping Rates: Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
  • Domestic Shipping: We offer a variety of shipping options including standard, expedited, and express. Delivery times for domestic orders typically range from 3-7 business days.
  • International Shipping: International orders may take 7-21 business days depending on your location. Please note that international shipping times can be affected by customs delays, which are beyond our control.

Shipping Carriers

We use a range of carriers to ensure your order is delivered promptly. Carriers may include but are not limited to:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx
  • DHL

Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can track your order through the carrier’s website using the tracking number provided.

Shipping Restrictions

  • P.O. Boxes: Some carriers do not deliver to P.O. Boxes. If your address is a P.O. Box, please choose a different shipping method or address.
  • Restricted Areas: We currently do not ship to certain remote or restricted locations. If we are unable to fulfill your order due to shipping restrictions, we will contact you and issue a refund if necessary.

Shipping Issues

  • Missing or Lost Packages: If your package does not arrive within the expected timeframe, please contact us at foylehairco@gmail.com with your order number and details. We will work with the carrier to resolve the issue.
  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. Provide photos of the damage or incorrect item, and we will assist with a replacement or refund.

Return and Exchange Policy

For information about returns and exchanges, please refer to our [Return Policy] page.

Contact Us

If you have any questions about our shipping policy or need further assistance, please contact us at foylehairco@gmail.com or visit our [Contact Us] page.

Thank you for shopping with us!